Returns & Exchanges

At CUCKOO, we want you to be completely satisfied with your home appliances; if you are not happy with your purchase, you can return your item within 30 days of delivery. All returned products must be in their original packaging and in new, unused condition to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal or contact our customer support team with your order number and email address to start the return process.

2

Prepare the Package

Carefully pack the appliance in its original box, ensuring all manuals, remote controls, and accessories are included to avoid restocking fees.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned item, we will process your refund to your original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing